Flow Notes
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Are your leaders managing processes and service lines to their potential?
- Can they pinpoint the leverage points for fundamental and lasting improvement?
- Provide practical applications of workflow principles
- Offer a glimpse of methods and tools I use-in collaboration with health care leaders, staff and clinicians-to improve processes.
Among the many demands you face-managing costs, making astute decisions about use of technology and engaging clinicians and staff in the organization's priorities-so much of your organization's success relies on how thousands of processes effectively link to assure services are delivered to your customer's specifications. The importance of process flow is paramount to achieving quality and margin goals. Reliable, defect- free processes are a means to that end!
From my experience as a health care operations executive and as a consultant, I have learned and continue to learn, that creating flow is the essence of how to improve the work of caregivers and those who support them, how to remove the frustrations and hassles of their day and most importantly, deliver reliable results for the patients they serve. I have come to understand how poorly designed processes or processes not in-sync with changing work demands are a key source of poor performance.
Below are a series of brief summaries called, “Flow Notes”. From review of pertinent literature, advice from other process experts and from my own observations, I have developed them to:
Flow Notes
2010
- Design Workflow Before Designing Your New Facility
- The Best Sources for Improvement and Organization of a Value Stream
- Essentials for Improvement
- 5S and Workplace Organization
- Removing Waste: Getting Down to Essentials Through a Lean Design Process
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